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Terms of use Online

Terms of use Online

DIEKCANT CAR RENTAL www.diekcant.com offers this web site for information and communication. Please feel free to browse the site. Your access to and use of the Site is subject to the following terms and conditions (the "Terms") and all the Costa Rican laws. By accessing and browsing the Site, you accept, without limitation or condition, the following terms of this Agreement and our Privacy Policy Online.

  1. This site is owned and operated by DIEKCANT CAR RENTAL, SAN JOSE, SANTA ANA, COSTA RICA. You must be 13 years of age to use this site.
  2. This page has copyright in all loque here it is. You can not download, reproduce, distribute, publish or broadcast any material on this site without our prior written consent. You can download the information on the Site solely for personal and non-commercial use, provided that the downloaded material includes all copyright and trademarks. You can’t, also distribute, modify, transmit, reuse, repost, or use the content of the Site for public or commercial purposes without our prior written consent, nor alter our software or functionality of this site, perform engineering reverse or avoid the site navigation. You also can’t use any robot, spider, other automatic device, or manual process to monitor the Site without our prior written consent.
  3. While we use reasonable efforts to include accurate and updated information on the Site, we make no warranties or representations as to its accuracy.
  4. We assume no responsibility for any errors or omissions in the content of the site. The trademarks, service marks, logos, slogans and images (the "Marks") displayed on the Site are registered service marks and trademarks of DIEKCANT or owned by, or used by solely by DIEKCANT. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site without our prior written consent. Unauthorized use of the Marks or any other content on the Site is strictly prohibited. We will aggressively enforce intellectual property rights to the fullest extent of the law.
  5. Your use of the site is at your own risk. Neither DIEKCANT nor any other party involved in creating, producing or delivering the Site is liable for direct damage, special incidental consequential punitive indirect, or any damages arising from your access to or use of, the Site. Without limiting the foregoing, everything on the Site is provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. We also assume no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property on account of your access to the use or browsing in the Site or your downloading of any materials, data, text, images, video or Site audio.
  6. We don’t review nor are we responsible for the linked sites are not under our control. These links are provided for your convenience, and except for contractual relationships with our marketing partners apparent, the inclusion of any link does not imply endorsement by the linked site DIEKCANT .
  7. Although we may from time to time monitor or review discussions, charts, postings, transmissions, bulletin boards and the like on the Site, are under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or violates any ley.We have the right to remove any postings that we believe, in our sole discretion, violate these Terms. We will cooperate fully with any law enforcement authorities or court order requesting DIEKCANT to disclose the identity of anyone posting any such information or materials.
  8. You will indemnify to DIEKCANT for any costs, expenses, attorney fees and other losses as a result of unauthorized use or misuse of the Site and the content on the site.
  9. We are not responsible for non-compliance or failure to online security and does not assume responsibility for the misuse of any personal information obtained by a third party as a result of this failure or lapse.
  10. At any time we may revise these Terms by updating this posting and we can also make changes to the content or any link at any time. You are bound by any such revisions and therefore should periodically visit this page to review the current Terms at the time.
  11. This Agreement constitutes the agreement of the parties regarding the subject matter hereof and supersedes all prior written agreements regarding such subject matter.
  12. State laws govern Costa Rica Agreement, regardless of conflict of laws principles thereof.
  13. All disputes shall be conducted in a competent court of Costa Rica. The parties acknowledge and agree that the jurisdiction is proper in this court (s) and convenient and waive any objection to such jurisdiction and venue, including without limitation, that such forum is inconvenient.

Privacy policy

Your privacy

We respect your privacy and are committed to protecting the personal information we have about you. This policy explains what information we collect about you, how we collect it, the measures we take to keep your data secure and the uses and disclosures we make of it. We also explain the options you have regarding your personal data. When you request services from us, access our web sites, use our mobile "apps" or interact with us, for example, but not limited to, through our technology in the vehicle, our official corporate social networking pages third (such as Facebook) or "apps" on those pages, you consent to our collection, retention and use of personal data in the manner described in this policy and accept the risks outlined in the Security section. You can quickly review the key issues reading the following general description, or may continue to scroll down to read more about an issue or read the full policy.

Overview

  • About Us: We are INVERSIONES Y ASESORIAS TURISTICAS DIEKCANT CS SA (DIEKCANT).
  • Legal Issues:We aim to comply with privacy laws applicable to the personal data we collect and use.
  • Changes: We may change this policy from time to time. The policy was last updated on June 10, 2015.
  • What we want: We collect personal information we need to provide the services requested of us, for our operational uses and disclosures (see below), or for other purposes you authorize. What we want: We collect personal information we need to provide the services requested of us, for our operational uses and disclosures (see below), or for other purposes you authorize.
  • Sources: We mostly collect your data directly from you and through various channels.
  • Webs: Certain technologies are used on our websites, our e-commerce applications and other means, to collect data about your visit to our site and the sites upon which we advertise.
  • Retention
  • Storage: : generally we retain personal data of our customers for as long as we believe appropriate for the purposes for which it was collected.
  • Security: We aim to maintain physical, electronic and procedural safeguards to protect your personal data security.
  • Uses and Disclosures
  • Operational Uses: By providing your personal data to us, you consent to our use and disclosure of your data for the operational purposes listed in this policy.
  • Contact : We hope this policy answers your questions about our collection, use and disclosure of personal data. If not, or if you have any questions, please contact us by following the instructions in the Contact section below.

Your Privacy

We respect your privacy and are committed to protecting the personal information we have about you. This policy explains what information we collect about you, how we collect it, the measures we take in our efforts to keep your data secure and the uses and disclosures we make of it. We also explain the options you have in relation to their personal data. When you request services from us, operate a vehicle in the vehicle technology, access our web sites, use our "apps" mobile or interact with us, for example, but not limited to, through our official corporate pages in third-party social networks (like Facebook) or "apps" on those pages, you consent to our collection, retention and use of personal data in the manner described in this policy and accept the risks outlined in the Security section.

Scope

This policy covers the personal data we collect about you in connection with our car rental business that identifies you as an individual. It does not apply to data that does not personally identify an individual, for example, but without limitation, the anonymous aggregated data, IP addresses, operating systems, personal preferences, vehicle identification numbers, etc. We are free to use the data that does not identify you as an individual as we wish. This policy does not apply to data collected by third-party social networks (like Facebook), mobile device manufacturers, third-party applications "mobile" wireless service providers, Internet service providers or network operators to through which you can interact with us and expressly disclaim any responsibility for the data collection practices, privacy or data security of these entities. With regard to social networking sites from third parties, this policy applies only to personal data we collect through our pages (those with a direct link to the policy). Our websites are not directed to people under 13 and does not knowingly obtain personal information from these people.

Legal Affairs

We operate exclusively in Costa Rica and in order to comply with privacy laws applicable to the personal data we collect and use. DIEKCANT meets what about the collection, retention and use of personal information of our customers, security, data integrity, access, and enforcement should be.

Changes

We may change this policy from time to time. If we do so, the amended policy will take effect when you publish on the Web page (s), "apps" phones or our social network third party (s). Every time we make a change, we will change the "last updated" notice under the "Scope" heading in the "Overview" above. If any change makes the policy less protective of your personal information, such change does not apply to data we collected about you before the change is made. The only exception to this is, unless legally prohibited, where we have provided a notice about the changes and given you the opportunity to tell us not to apply them to their personal data.

Collection

We collect a range of data about you from a variety of sources for the purposes of our business. The examples we provide here are illustrative rather than a complete list of our practices.

What we collect:

Personal and non-personal data we need to process your reservation requests and to provide services that you request from us and for our operational purposes in relation to those services, which may include

  • Name, address and contact details, including telephone and mobile phone number and email address
  • Date and place of birth, passport number and driver's license number and, upon our request, a copy of your driver's license
  • Gender and photo
  • Employer (s) name, address and telephone number.
  • Credit Card information.
  • Frequent flyer and other membership information of reward or loyalty program.
  • Affiliation with or sponsorship of companies, associations, schools or cities.
  • Data such as: geographic location of electronic devices used to contact us or access our mobile "apps" or the vehicle you rented Location.
  • Information on the rented vehicle and its operation during the rental
  • Rental charges you incur and other information related to your transactions
  • The information provided by the browser software on your computer.
  • Itinerary information, including airlines and / or flight information;
  • The information on your credit history or other information publicly available about you from reporting agencies from consumers.

Sources

We collect personal information directly from you regarding a reservation (even abandoned or interrupted request), a rental of a vehicle or its membership in any of our membership programs, including information you provide:

  • When you call our reservation centers, customer service, emergency roadside assistance, customer contact or member care;
  • In our websites
  • In our "apps" Mobile
  • In our third official social network pages;
  • Through your computer's web browser;
  • At rental locations;;
  • Through our technology in the vehicle or by other telematic devices; and
  • When you join our membership programs.

We also collect personal information about you from a variety of other sources, which may include:

  • Reservations you make with us through travel agents or brokers;
  • Completing transactions with us, including options you take, charges you incur and any incidents or accidents that may occur;
  • To the extent that you have provided this information, social networks for others;
  • Consumer reporting agencies; and
  • Other companies that have business relations with us, and our licensees, affiliates and business partners, including airlines, hotels and insurance companies.

Websites

Our Websites

Certain technologies are used on our websites and on mobile devices to collect data about your visit or use.

Blogs or Bulletion Boards

Some of our websites and our official corporate social networking pages of third parties (such as Facebook) can provide functionality that lets you post public messages and responses to articles, comments and other publications. You should note that sending such a notice, including any personal data or personal data relating to it, you have the intention of publishing and all data relating to the same being, and become immediately public and as such is not subject to this privacy policy. We reserve the right to remove any posting or content in a message at our discretion.

Retention

We try to ensure that the personal information we maintain about you is stored securely and in the light of the information provided to us is as accurate, current, complete and relevant as necessary for the purposes for which we use and disclose.

Storage

We try to ensure that the personal information we maintain about you is stored securely and in the light of the information provided to us is as accurate, current, complete and relevant as necessary for the purposes for which we use and disclose.

Security

As you are aware, there is no completely secure method of transmitting or storing datas. Though their physical characteristics are different from mail, mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all current possibilities loss, misrouting, interception and misuse of the data transmitted.

We take commercially reasonable steps to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of personal data in order to maintain physical, electronic and procedural safeguards to protect your personal information, including:

  • Restrict access to personal information to our employees and service providers on a "need to know";
  • Enforce policies and procedures for our employees in the handling of personal data; and
  • The use of technologies designed to protect data during transmission, such like SSL to make encryption data you provide on our websites.

If you have reason to believe that any account with us is no longer secure, you must immediately contact us by following the instructions at the end of this policy.

More about SSL encryption...

"SSL" stands for Secure Sockets Layer. We use this protection when sending personal data to us on our websites. SSL encryption seeks to ensure that you are actually sending your information to us and no one else can read or tamper with it during transmission. When asked to provide personal information to us on our web site, you will see that our "http" website address changes to read "https". The additional "s" denotes that the site is secure for that data transfer. You can also see a closed padlock symbol on the screen, once denotes a secure site..

Communication Security

We tried to find a balance between the security of your data and your convenience. As a result, you may sometimes use a method of communication that is less secure than a less convenient alternative. For example, but without limitation, we send an e-mail or a text message in unencrypted form (ie instantly readable) because many of our customers are unable to access encrypted (that is to say, encrypted) e-mail or messages. This means that our message, if lost or intercepted, can be read more easily than encrypted messages. For this reason, please do not include sensitive information such as your account number or credit card passwords in any email or text to send to us or in any publication made in a public area of a web page social third, especially since the publication immediately becomes public. For a more secure way to communicate with us via the Internet, please click the "link Contact us" www.diekcant.com any page, and follow our instructions.

Uses and Disclosures

Your personal data will not be used in a way that is incompatible with the purpose for which it was collected or authorized by you. In that sense, to make a reservation with us, or renting a car from us, you consent to the use and disclosure of their personal data for the operational uses listed below which may include disclosure of data outside their country of residence. We would also like to use and disclose your data for marketing purposes.

Security

The examples below are illustrative and not a complete list of our practices:

To provide services

Share your personal data with us, our agents, our dealers and other companies to provide services to you, including:

  • Make your rental reservations;
  • Process and / or confirm your transactions;
  • Provide services in connection with your car
  • Provide customer support, including, but not limited to, assistance after having started but not completed a reservation;
  • Bill and collect the amounts due in relation to their income and member (s); and
  • For customer satisfaction and market research purposes and to help in other ways to improve our services.

To contact you

We may use your personal information to contact you regarding:

  • Any reservation or rental transaction starts;
  • Modification of the conditions or characteristics of any of our affiliate programs they belong.

So we can contact you, you give us permission to call or send text messages to your mobile device / phone. It also authorizes the use of auto-dialers and prerecorded messages regarding any phone call or text message, including calls or texts to mobile phone numbers. We will not charge for such calls or texts. Your wireless service will be charged according to plan application to which you subscribe.

Disclosure to companies using

Also we share your information with companies you use in connection with your rental, including:

  • Your credit card provider and other companies that process your charges;
  • Any company or organization that is paying all or part of their rent;
  • Any intermediary is used as a travel agent or broker in connection with any aspect of your car; and
  • Any operator of a membership program for which they are rewarded for renting with us, such as a frequent flyer program.

You can quote a special discount code, called a corporate account number or frequent customer discount when you rent with us, entitling you to the special rate or benefits we have negotiated with the sponsoring company, association, company card credit or travel club ("Sponsor CDP"), if you are eligible to do so. By using a CDP number, you consent to the disclosure of personal data to Sponsor CDP.

More about Partners CDP ...

If you rent using a number of CDP, you consent to the disclosure of personal data to the CDP sponsor to:

  • Manage and evaluate the program;
  • Confirm your eligibility to rent using that CDP number;
  • Determine our compliance with the terms of the program;
  • Establish compliance with the sponsor's rental policies;
  • Enable sponsor paying their rent (if applicable); or
  • For any other uses reserved by a CDP sponsor with you, which may include marketing uses.

If you do not want us to disclose your personal data to the CDP sponsor for the above purposes you should not use their CDP number for your car or as part of their profile. This means, however, that you will not be able to receive the benefits associated with that CDP number.

When you rent with us, you can also have a promotion code or special discount code which entitles you to a special rate or benefits. Using a code of this type of promotion or special discount code, you consent to the disclosure of their personal sponsor promotion code or special discount code data.

More about the sponsors of promotions codes or special discounts...

If you rent using a promotion code or special coupon code, you consent to the disclosure of personal information to the sponsor of this promotion code or a code of special discount:

  • Manage and evaluate the program;
  • Confirm your eligibility to rent using that code of promotion or special discount code;
  • Determine our compliance with the terms of the program;
  • Establish compliance with the sponsor's rental policies;
  • Enable sponsor paying their rent (if applicable);

If you do not want us to disclose your personal data to sponsor a promotion code or a code of special discount for the above purposes data, you must not use your promotion code or a code of special discount for rental or as part of your profile . This means, however, that you will not be able to receive the benefits associated with that code of promotion or special discount code.

Uses and Legal Protection

We can use, share and disclose your personal information for legal reasons, as we believe necessary or appropriate, including:

  • Under applicable law, including laws outside your country of residence;
  • to process, handle or respond to claims for damages, including claims or claims for bodily injury or property damage;
  • to comply with legal process;
  • to respond to requests from public and government authorities including public and government authorities outside your country of residence;
  • to enforce our terms and conditions;
  • to retrieve our vehicles, equipment or sums, as through debt collection agencies;
  • to protect our operations or those of any of our affiliates;
  • to assess their creditworthiness
  • to protect our rights, privacy, safety or property, and / or our affiliates, you or others; and
  • to permit us to pursue available remedies or limit the damages that we may sustain.

Disclosure to our service providers and agents

We may use other companies (including our affiliates) and our service providers or agents acting on our behalf and assist us in developing our business, performing services for us under our instruction. These services may include hosting certain websites or databases, running "apps" for us in the pages of our social media networks', running contests, sweepstakes and other promotions for us, sending marketing communications, the performing data analysis and conducting customer satisfaction surveys or other research. We seek to require our service providers and agents to maintain appropriate security standards to protect your personal data and use of personal data we provide only for purposes that we specify.

Disclosure of corporate transactions/h4>

We may disclose your personal data to a third party in connection with any reorganization contemplated or actual merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock (including in connection with any bankruptcy or procedures Similar).

Uses of marketing and disclosures

We can add your personal information and use it to develop marketing programs and service offerings that we believe may be of interest. We'd like to send by email, text message or by mail. We also like to share your personal information with our affiliates and partners.

DIEKCANT Reservations

When you visit our website will have several options of fleet and services to choose from, if you want to book online have two options:

PREPAY:

This option will let you make full payment of your reservation online, then after filling all the relevant information will be making get an email with the confirmation of it, the day you withdraw your vehicle no more have to complete some formalities more and making the check - in for deposit.

POST PAY:

This option allows you to make your reservation online without having to make any payment, then fill the respective information will be making get an email confirmation of it, the day you withdraw your vehicle may carry out all the paperwork, file payment and deposit at the nearest branch to your reservation

DIEKCANT Privacy Policy for online payments

Should note that under our privacy policy 'online payment' 'you can rest easy to make your payment online on our website www.diekcant.com, since the card information provided by you under any term may be seen, used, altered, stored or any possible form seen by anyone of our staff, the card details supplied here will be of use only and exclusive between banks..

DIEKCANT Devolution Policy

If you make a reservation with us either via web site, call center, offices or any other communication tool that we use can cancel in advance, if you cancel your reservation 5 days or more in advance DIEKCANT CAR RENTAL he effected the return of 100% of your fee if you cancel less than 5 days, DIEKCANT CAR RENTAL alone will make you a refund of 50% of your total payment. If you make a cancelation of your reservation inside of the 48 hours before of it we won’t make any devolution!

We hope this policy answers your questions about our collection, use and disclosure of personal data. If you have additional questions or want to contact us for a specific purpose, please select one of the following: Complaints and other questions: You should send any questions you may have about this policy or any complaints you may have about how we have handled our personal to the most convenient address below contact information. If you feel our response is not satisfactory, we will refer to a neutral organization and independent resolution of disputes. Security: If you have reason to believe that the personal information we have about you, such as your membership number in any of our membership programs, is no longer secure, you must notify us of the problem immediately by clicking "Contact Us" page of www.diekcant.com; or by calling the following:

CALL CENTER +506 2203-2641
E-MAIL: denuncias@diekcant.com
Contact Address:
Central Offices, San José,Santa Ana, Río oro, Cebadilla street 100 meters South from the church